Fatma Abdelrahman Mostafa Ahmed
Summary
seeking a position at your revered institution That can enhance my experience and my skills.
Overview
4
4
years of professional experience
Work History
Sales Representative
Banque Misr
06.2022
- Achieving Products Monthly & annual targets
- Creating new sales channels and generating new leads for self by networking with prospective customers
- Participate in preparing the Products sales and marketing plan and liaising with involved parties to implement them
- Follow up with potential clients to propose new offers, ask for pending documents, answer inquiries …..etc
- Work as a part of an agile sales team to meet and exceed targets set by the Division Make sufficient yet excellent phone calls to prospects Maximize a sales opportunity by up-selling and cross-selling Expected to learn our tools to a high standard, and through depth of knowledge and natural curiosity, maximize opportunities.
Teller
Banque Misr
07.2021 - 05.2022
- Recording transactions, which involves logging checks and preparing transaction reports Counting and packaging currency Reconciling cash drawers Exchanging foreign currency Promoting the bank’s products and services Keeping customers’ personal information confidential Communicating with other bank team members
Receptionist
Banque Misr
12.2020 - 06.2021
- Greets and welcomes customers and potential customers and directs them to the appropriate bank staff
- Notifies appropriate staff when a visitor with an appointment arrives
- Answers customer questions and provides general information on banking services and policies
- Performs clerical and administrative services for branch staff as needed
- Performs other related duties as assigned by management.
Customer service
Banque Misr
03.2020 - 11.2020
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Providing complete and appropriate solutions for customers by providing product and service information Helping customers Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information.
Customer service representative
Fawry plus for Banking and payment technology services Beni suef Branch
10.2019 - 02.2020
- Welcomes customers by greeting them, offering them assistance
- Ensuring accurate opening and closing procedures are maintained
- Maintain knowledge of current sales and promotions
- Advises customers by providing information on products
- Helps customer make selections by building customer confidence, offering suggestions and opinions
- Keep store look & feel always in perfect condition
- Achieve the assigned sales target
- Achieve quality target (Mystery shopper – Hot Survey).
FC (Financial consultant)
Chubb Life Insurance company
03.2018 - 07.2018
- Investigated for suitable clients
- Contacted potential clients to set an appointment and expand the clients database
- Presented the insurance programs agreeing with needs and financial resources of clients
- Followed up with the clients to make a deal by selling an insurance contract
- Promoted company’s products to new and existing clients.
Education
Business English -
Espresso English Website
CBE: Training For Employment -
Egyptian Banking Institute
Banking facilities -
Aldarayn website
Bachelor of commerce - Accounting
Bani Suef university
01.2017
Personal Information
- Date of Birth: 11/28/95
- Gender: Female
- Marital Status: Single
References
Available upon request
Extracurricular Activities
Volunteer, The Social Affairs (Beba, Beni Suef), 12/01/17, 12/01/18, Recorded data related to families database in the official documents., Conducted social research cases per month., Filled documents related to different social cases., Evaluated poor families for eligibility of funding., Collaborated with other members in completing the monthly report.
Hobbies and Interests
Curious reader (Books and Novels)
Timeline
Sales Representative
Banque Misr
06.2022
Teller
Banque Misr
07.2021 - 05.2022
Receptionist
Banque Misr
12.2020 - 06.2021
Customer service
Banque Misr
03.2020 - 11.2020
Customer service representative
Fawry plus for Banking and payment technology services Beni suef Branch
10.2019 - 02.2020
FC (Financial consultant)
Chubb Life Insurance company
03.2018 - 07.2018
Business English -
Espresso English Website
CBE: Training For Employment -
Egyptian Banking Institute
Banking facilities -
Aldarayn website
Bachelor of commerce - Accounting
Bani Suef university